Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
The Senior CX Digital Designer will report to the Senior Manager Digital Design at Amtrak to provide product support as part of the implementation of digital initiatives across multiple touch points and diverse organizations. This role will be responsible for crafting visually compelling designs that elevate our brand across digital and print platforms, inclusive of researching and analyzing consumer behavior across channels to validate and influence the broader customer experience strategy for the Commercial team.
ESSENTIAL FUNCTIONS:
The Senior CX Digital Designer will work to align the existing and new digital product and services, associated with, and in support of, the enterprise customer experience vision and initiatives. This role will work closely with cross-functional teams to bring ideas to life through impactful visuals, ensuring a cohesive and engaging user experience.
1. Participate in brainstorming sessions and contribute creative ideas to campaigns and product launches.
2. Design and produce high-quality visual assets including web pages, mobile interfaces, presentations, and print materials.
3. Analyze current UX/UI and interaction data to identify gaps.
4. Stay up-to-date with industry trends, tools, and best practices to continuously improve the quality and effectiveness of visual design.
5. Partner with Market Research team to conduct appropriate stakeholder/customer interviews, field research, and surveys as needed.
6. Create and iterate on design prototypes and mockups for stakeholder review and feedback.
7. Assist in developing success metrics.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in a related field. Strong coursework in design disciplines, including graphic design, visual communication, or a related field, or equivalent practical experience.
3 years of relevant experience in:
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- Figma, Jira, Adobe Suite (experience manager, analytics, target), UserZoom or similar usability testing platform
- Design systems
- Journey mapping supported by human centered design principles
- Wireframe and protype design
- Strong Interpersonal Skills
- Strong portfolio showing a range of visual design work across digital and print mediums
- Solid understanding of design principles including layout, typography, color theory, and branding.
- Ability to take creative direction, collaborate with cross-functional teams, and communicate design concepts clearly.
- Effective oral and written communication skills
PREFERRED QUALIFICATIONS:
- Knowledge of one or more A/B or multivariate testing platforms (Adobe Target, etc.).
- Knowledge of user-centered design principles and experience working alongside UX/UI designers
- Strong storytelling skills and the ability to present and explain design decisions to non-design stakeholders
- Experience designing for accessibility and inclusive user experiences (WCAG standards)
WORK ENVRIORNMENT:
- Requires ability to work in a normal office environment.
- Requires ability to multitask and work under tight deadlines.
- Requires ability to work in a team, as well as independently.
- Travel 20%
COMMUNICATIONS AND INTERPERSONAL SKILLS:
- Must have excellent oral and written communication skills.
The salary/hourly range is $78,600-$101,844, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:163762
Posting Location(s):District of Columbia; Maryland; Virginia
Work Arrangement: Onsite Click here for more information about work arrangements at Amtrak.
Job Family/Function:Marketing
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
